Begin email response:

Have you been assisted with your inquiry?

My response:

No I haven’t been helped with this incident. I received a call from a “senior level tech” around 10 p.m. Central (which I appreciated…thank you), BUT that “senior level” tech told me EXACTLY what your lowest level chat tech told me. This is almost laughable that you pay the “senior” techs to spout the same lines as the lower level techs. He was of no help at all and didn’t seem to want to be. I won’t be purchasing Belkin products in the future as I had been warned not to do in the beginning. I think your company needs a lesson in courtesy and honoring agreements. I don’t need some low level tech asking me what I plan on doing with an email address that I inquire about. Is that his business? I don’t think so. I wanted to contact Mr. Moore in the hopes I could get a half-way decent response to my inquiry. I will eventually contact someone in charge there at Belkin and when I do I am going to lay all this out on the table for them to see. I have saved every chat session as well. I also don’t need (name withheld) asking me if I “dropped” my pad. Are you just attempting to get out of liability? I know in the past that Belkin sent out replacement keys for these speedpads just because the numbering was worn off. Can I not get a single key that simply pops in place to continue using my speedpad? I know you could get me one, but you seem not to care. I purchased an extended warranty that made my total warranty three years from November 26, 2009 to November 26, 2012. Now it seems I can’t even buy a NEW speedpad (not that I would) since it has been discontinued. Word of advice: Don’t allow extended warranties on products that are to be deactivated before the warranty expires. That is just bad business. You end up with situations like the one we have here. I would like to say that this is just a failure to communicate, but upon reading of all the customer complaints concerning Belkin support I see that it is not. I WILL be getting in contact with someones superiors at Belkin (if they exist) and maybe then I will get somewhere or at least feel like I am being listened to. If you have a suggestion OTHER than “call customer service…blah..blah…” email me back. If not, thanks for your concern, but your company is on my “do not buy from” list until this matter is rectified. By the way…Customer Service gave me the WRONG email address either by accident or on purpose. I’ll never know because I will not be calling them back. I CAN’T FAX proof of my extended two-year warranty as I don’t have a FAX machine and no-one would provide an email address for me that went anywhere. Hmmmm…. I will be telling all of my techie friends and others that I work on computers for not to buy your products as well. It is high time that the consumer starts to vote with their wallets as we should have been doing all along.

Signed, A VERY Disgruntled FORMER Belkin supporter

What a company….

6 calls to technical support (which is in India or Pakistan) They give these people English names “Bob” when they can’t speak English properly. 6th call they promised a new router which never arrived. Ended up throwing it in the bin.

As the saying goes, stick to a specialist. They are able to concentrate all their efforts on a specific technology so the end product is of a decent quality, unlike Belkin which make everything badly.

ps: this kind of company gives away labour to foreign countries. The corporate fat cats at Belkin really need executing in the most violent, prolonged and horrific ways known to man. Fuck them.