Blog posts tagged "minimal competence" doing some things ridiculously badly

August 9th, 2011

I’m excited about anything that makes reading more social. I’m also excited about anything that makes the data I collect on my Kindle more accessible. (it’s a surprisingly locked down platform)

And is a nice step forward. But it’s clear that Amazon does not build social software for a living because there are a handful of things they’re doing shockingly wrong, and the one that’s bugging me this morning is:

You never ever ever broadcast deletes, or privacy changes that move from more public to more private. You never send people an email “By the way Kellan stopped following you, because you suck” and you never broadcast in an activity stream, “Kellan’s tweet, ‘I’m so drunk I’m skipping work tomorrow’, has been deleted.”

This second example is what the Kindle site is doing when they broadcast that you’ve stopped sharing notes from a book or deleted it from your book list. That’s so broken it’s almost breath taking.

update: see also, for something else not quite right. People are hard, let’s go shopping.

Morning thought: transparency is for customers

July 22nd, 2011

If a service shares data transparently with you, there’s a good chance you’re the customer, otherwise you’re probably the product.

Just another reason I’ve always been impressed by the Etsy tradition of Weather Reports, and why I’m psyched about the Shop Stats (screenshot) launch yesterday.

(see also “If you are not paying for it, you’re not the customer; you’re the product being sold.”)

Minimal Competence: Data Access, Data Ownership, and Sharecropping.

May 18th, 2010

A friend (from Google) recently trolled me, asking, “What’s up with the data lock-in at Flickr?”.

Got me thinking about standards. I wrote back a rant to a mailing list of fellow senior hacker, and coders types. Below I’ve included that rant, largely verbatim. I’d been meaning to turn it into a more reasoned blog post, maybe something suitable for posting on a more official outlet, but life is short, and Rod’s post about Quora reminded me to get on it.

As software engineers, as social software engineers, it’s important to have standards. You can debate the how much of what we do can be called engineering, even charitably, but the code we write determines the rules that govern the spaces more and more people spend time in, and while “First, do no harm” might be reaching, a few standards that you should be embarrassed to not meet seem appropriate.

One of those is around data access, data ownership, and sharecropping. This is something Flickr takes very seriously.

The Minimum

With Flickr you can get out, via the API, every single piece of information you put into the system.

Every photo, in every size, plus the completely untouched original. (which we store for you indefinitely, whether or not you pay us) Every tag, every comment, every note, every people tag, every fave. Also your stats, view counts, and referers.

Not the most recent N, not a subset of the data. All of it.

It’s your data, and you’ve granted us a limited license to use it.

Additionally we provide a moderately competently built API that allows you to access your data at rates roughly 500x faster then the rate that will get you banned from Twitter.

Asking people to accept anything else is sharecropping. It’s a bad deal. Flickr helped pioneer “Web 2.0”, and personal data ownership is a key piece of that vision. Just because the wider public hasn’t caught on yet to all the nuances around data access, data privacy, data ownership, and data fidelity, doesn’t mean you shouldn’t be embarrassed to be failing to deliver a quality product.

The ability to get out the data you put in is the bare minimum. All of it, at high fidelity, in a reasonable amount of time.

The bare minimum that you should be building, bare minimum that you should be using, and absolutely the bare minimum you should be looking for in tools you allow and encourage people who aren’t builders to use.

A Reasonable Exchange of Value

Flickr actually goes a bit farther, not only can you get your data out, but it gets enriched as it passes through the system.

If you use the geotagging feature, you don’t just get the lat/long out you put in, but your photo comes back with a whole hierarchy of geographic descriptors, that are pointers into a publicly available gazetteer (Y! GeoPlanet). It would be good if there were pointers into other publicly available gazetteers (if for example Google ever released one) but there isn’t a good concordance service yet (but it’s being worked on)

You get structured access to all the metadata that people have added to your photos, with proper attribution available. (of course there is a working privacy model, so your “friends” aren’t getting data they aren’t supposed to, like your friend requests, and chat logs)

If you used our machine tags vocab, you get extra information pulled in from 3rd party APIs like Open Street Maps, Open Library,, various transit administrations, and Foursquare.

Additionally you also have access to the data that was created in aggregate using the data you shared with us, like tag clusters, and the Creative Commons licensed neighborhood shape boundaries.

This isn’t the exhaustive list, just a few of the things Flickr does to respect, and collaborate with the people who share their time and data with us.

I’d certainly love to get a fraction of this data back from other services I use. Imagine getting access to all the data Google has about you, and everything they’ve learned partially based on observing you. I’ve gotten used to being disappointed by most of my fellow practitioners, but I still dream about using good tools that treat me with respect and want to collaborate.

Thanks go to Jesse Vincent, for the useful sharecropping metaphor.

(and I’ll state the obvious this is my personal blog, nothing I post here should be taken as official Flickr or Yahoo communication or policy, unless otherwise noted, that isn’t what they pay me to do.)